We want you to be satisfied with your Cannicure purchase.

Change-of-mind returns
If you change your mind, please contact us within seven days of receiving your order.

The product must be unopened, unused and returned in its original packaging with all seals intact. For health and safety reasons, we cannot accept change-of-mind returns where a product has been opened, used or tampered with.

The customer is responsible for the direct cost of returning an unwanted product. Approved refunds will be processed after the returned product has been received and inspected.

Damaged, incorrect or defective products
If you receive a damaged, incorrect or defective product, please contact us as soon as possible. Include your order number, a description of the issue and photographs where applicable.

Where possible, please notify us of courier damage or an incorrect order within 48 hours so that we can investigate promptly. This request does not limit any rights you may have under South African consumer law.

Depending on the circumstances and your applicable legal rights, we will arrange a replacement or refund at no additional cost to you.

Refunds
Approved refunds will be made to the original payment method. Please allow approximately 7–10 business days for the refund to be processed after approval. The time taken for the funds to reflect may depend on your bank or payment provider.

Nothing in this policy limits a customer’s rights under applicable South African consumer law.